The following privacy notice outlines how Campbell & Glasby Ltd collects, uses, protects and transfers your personal data.
Company Name: Campbell & Glasby Ltd.
Trading Name: Campbell & Glasby Hair and Beauty Company
Company Number: 08496179
The data protection officer/data owner is: Peter Glasby
You can contact the data protection officer/data owner by sending an email to firstname.lastname@example.org or writing to
Att: DPO Peter Glasby, Campbell & Glasby, Shop 1 Half Moon Parade, Half Moon Lane, Worthing, West Sussex BN13 2EL.
Wording in this policy
“we” “us” “our” refer to Campbell & Glasby Ltd.
“user” “users” “you” “your” refer to yourself
“website” “our site” is www.campbellandglasby.co.uk
“store” is Shop 1 Half Moon Parade, Half Moon Lane, Worthing. BN13 2EL
The personal data that we collect is:
Campbell & Glasby Ltd take your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.
We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.
Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.
Campbell & Glasby Ltd, Shop 1 Half Moon Parade, Half Moon Lane, Worthing, West Sussex, BN13 2EL are the data controller and processes your personal information for the purposes laid out in this privacy notice. Phorest, Anglesea Mills, 9 Anglesea Row, Smithfield, Dublin 7, D07 W5NE, Ireland, acts as data processor on behalf of the salon and have access to personal information only in cases that customer support or troubleshooting is required by Campbell & Glasby Ltd. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Your personal data is processed to:
If your personal data is held by Campbell & Glasby Ltd, you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the Campbell & Glasby Ltd Data Officer.
You also have the right:
Health questions are asked in some of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Campbell & Glasby Ltd asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw you consent, subject to legal, insurance and contractual restrictions (see more on "your rights as an individual"). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.
Your personal data is collected when you provide it to us through Phorest software, our website, over the phone, in store, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the Phorest software platform as well as some level of paper record keeping.
Campbell & Glasby Ltd gives you access to information about your account and bookings through Phorest software, for the limited purpose of viewing and updating that information.
Campbell & Glasby Ltd does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact Campbell & Glasby Ltd and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.
Your personal data is shared only with Phorest representatives in cases that customer support and troubleshooting is required for the salon. Campbell & Glasby Ltd does not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.
Campbell & Glasby Ltd use software provided by Phorest to manage the salon for appointment scheduling, CRM and marketing. https://www.phorest.com
Campbell & Glasby Ltd retains your personal data for as long as necessary to provide you with our services as our client. Campbell & Glasby Ltd are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
The criteria for which we would continue to process your personal information includes:
Our website relies on cookies to carry out certain functions and to tailor your user experience. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. You can control and/or delete cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
If you wish to find out more about Cookies use this link https://cookiesandyou.com
its an easy to understand site in their words “a simple way we could tell our mums.”
We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on the users’ computers. The information generated relating to our website is used to create reports about the use of our website. Google will store this information.
Our website contains links to other websites, social media and plug-ins. Clicking on those links may allow third parties to collect or share data about you. We do not have control of the third-party websites and so you should read the privacy notice for any site you visit.
When your personal data is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon Web Services cloud. During this process your data is encrypted in transit and at rest.
In the event that you want to purchase a product or service from Campbell & Glasby Ltd, certain personal information is required to enter into a contract with you. Campbell & Glasby Ltd will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.
As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.
As mentioned above, we may contact you by SMS or Email to let you know about any special offers, promotions or with news about our products and services.
You can opt out from marketing at any time by:
Please note, it may take a few days to process your request and to take effect.
Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Phorest system uses a HTTP Secure communication protocol and TLS security. This means all information passed to the Phorest system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel with in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.
In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Campbell & Glasby Ltd (or third parties used by Campbell & Glasby Ltd) or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Campbell & Glasby Ltd and also the salon Data Protection Officer/GDPR Owner.
Data Protection Commissioner
Information Commissioner's Office
+44 (0) 303 123 1113
Campbell & Glasby Ltd Data Protection Officer / GDPR Owner
Att: DPO Peter Glasby
Campbell & Glasby
Shop 1 Half Moon Parade
Half Moon Lane